Click to read more about your specific question:
- Holiday season shipping timelines
- What States does La Marca ship to within the US?
- How do I track the status of my order?
- How do I change the address on my order?
- Can I cancel my order?
- Why was my order cancelled?
- Why did my package arrive with missing or damaged products?
- Why have I not received my order?
- What is La Marca's Return Policy?
- How long does it take for an order to be delivered?
Holiday Season Shipping Timelines
We want to make sure that your holiday table is set and your gifts arrive on time. Please order early, as many carriers and our fulfillment partner, Wine Shipping, are currently experiencing delays and it may take longer than usual for your order to ship out and be delivered.
Please review our recommended order-by dates below to ensure your wine arrives on time. When possible, we recommend shipping via express delivery.
ORDER BY DATES:
To receive your order by Saturday, December 25, 2021:
Ground shipment orders must be submitted by 1 PM PST on December 9
Express shipping orders must be submitted by 1 PM PST on December 15
Overnight shipping orders must be submitted by 1 PM PST on December 17
To receive your order by Friday, December 31, 2021:
Ground shipment orders must be submitted by 1 PM PST on December 12
Express shipping orders must be submitted by 1 PM PST on December 22
Overnight shipping orders must be submitted by 1 PM PST on December 23
Please note, carriers do not guarantee ground shipping delivery times.
We are grateful to be apart of your holiday season this year. Please reach out to our support team at 1-888-371-9463, and we will do our best to help get your purchases on time during this busy period.
1. What States does La Marca ship to within the US?
You can select “Ship To State” in the top-left corner of our website to see how your state is impacted by shipping restrictions. If your state is not included, state regulations prevent us from shipping direct to you at this time. Please use the FIND NEAR ME feature to shop local!
La Marca does not ship to the following states at this time: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Vermont, Washington, Wyoming.
2. How do I track the status of my order?
You can use our brand new for 2021 Track My Order Feature for real-time updates. You can also sign into your Account and go to Order History, or if your order has shipped you can utilize the Tracking Link sent in your Shipping Confirmation Email.
3. How do I change the address on my order?
Please contact our Customer Service Department to best help you. Please note, once your order is prepared for Shipment or has shipped, we are unable to alter the delivery address and we recommend you contact the carriers website for available options.
4. Can I cancel my order?
We recommend calling us within 1 hour of the order being placed or a full cancellation and refund. Once your order has been prepared for shipping, we are unable to cancel your order. Please contact our Customer Service Department to best help you.
5. Why was my order cancelled?
If your order was cancelled, please contact our Customer Service Department for reason for cancellation. Your Credit Card will not be charged for cancelled items. The pending charge authorization will automatically drop from your account 3-4 business days after cancellation.
6. Why did my package arrive with missing or damaged products?
We sincerely apologize if this rare scenario has occurred with your shipment. Please handle damaged glass with extreme safety and contact our Customer Service Department immediately.
7. Why have I not received my order?
We apologize for the inconvenience. Please verify you have received a shipping confirmation and tracking link from the carrier for your order. Please verify the status of the shipment on the carriers website.
If the carrier’s site indicates the package was delivered but you have not received, we ask that you Check with your neighbors or family members to see if it was accepted on your behalf. We also ask you attempt to verify with the carrier the delivery location.
If you continue to be unable to locate your delivery, please Contact Us.
8. What is La Marca's Return Policy?
According to wine shipping laws, wine purchases can not be returned. If you're having issues with your product, please Contact Us.
9. How long does it take for an order to be delivered?
Orders are generally shipped to you within 2 business days of order placement. If there are extreme weather conditions, or known carrier delays, there may be delays in shipping the order to you. If this occurs, you will be contacted to discuss options.
You will receive an email confirming your order has shipped with a tracking link and additional tracking information specific to the carrier.